WARRANTY

When does a Berria warranty apply?

This warranty applies only to bicycles, bicycle frames or accessories purchased new from an official Berria dealer and assembled by that dealer at the time of purchase. Berria warranty coverage is limited to the original owner only and is not transferable.

In which cases is the guarantee void?

Berria products purchased from unauthorised dealers.
Damage or breakdown caused to bicycles and/or riders where the bicycle was assembled by non-authorised Berria dealers.
Use of the bicycle for abnormal, competitive and/or commercial activities or for purposes other than those for which the bicycle was designed.
Defects caused by product misuse, accident, extreme weather or conditions, natural disaster, normal wear and tear, etc., are outside of warranty coverage. Berria can provide repair or replacement at a charge through the after-sales service.
Bicycles whose maintenance or repair is carried out by persons who are not official Berria dealers.
Damage caused by failure to follow the instructions in the owner's manual.
When the original model is modified and/or altered (e.g. painting or lacquering a painting voids the warranty), as this may cause serious damage to the material.
Normal wear on components such as tyres, chains, (chainrings), brakes, cables and sprockets in situations where there are no assembly or material defects.
Use during a competition voids the warranty.
Bicycles for rental whose incidence exceeds the legal limit of 3 years from the date of invoice.

In which cases does the guarantee not apply?

Normal wear on components such as tyres, bolts, bearings, threads, chains (chainrings), brakes, cables and sprockets in situations where there are no assembly or material defects.

How to claim a guarantee?

Go to the official Berria dealer where you purchased or picked up the product to start the process. In order for the application to proceed, you must bring proof of purchase.

How long do I have to wait to receive confirmation of a warranty claim?

Once all the required information has been received, the standard waiting period is 2 to 3 working days. If your claim is accepted, Berria will provide the replacement product within 15/30 working days if it is in stock. If the product or part to be replaced is not in stock, the wait may be extended until the product in question is available.

How long is a warranty valid?

Berria lifetime warranty*:

The bicycle frame (models from model year 2024, MY25 season), except for e-bike/enduro models.
3-year warranty:

Rigid forks, frames in e-bike/enduro models.
3-year warranty without registration or extension of warranty:
- Paint and adhesive finish (Not applicable on fluorine colours)
- All other original components, including rear linkages, but excluding non-Berria and/or Avanforce branded components, suspension forks and rear shock absorbers (All non-Berria branded components, suspension forks and rear shock absorbers are covered exclusively by the warranty offered by their original manufacturer).

Does the warranty apply to components of other brands?

All non-Berria and/or Avanforce branded components are covered exclusively by the warranty offered by their original manufacturer.

Berria does NOT manage third party guarantees

What to do if the guarantee is not valid?

The customer will have the option of ‘crash replacement’ on the damaged product or part as long as the official Berria technical service considers it appropriate. This Replacement Programme or Loyalty Programme will be notified by the official Berria technical service once the specific case has been analysed.

Why do I need to show proof of purchase to claim a warranty?

Proof of purchase will help Berria determine if the product is still within the warranty period. Without this information, Berria reserves the right to refuse warranty. Berria encourages all new Berria bicycle owners to register their new bicycle through our websites and/or by using the QR located on each frame: https://berriabikes.com/pages/garantia

WARRANTY POLICY

1. CLARIFICATION OF RESPONSIBILITIES

a.) Berria's product warranty policies are limited to new Berria / Avanforce products for both bicycles and accessories purchased through authorized Berria dealers.
b.) Berria / Avanforce bicycles and accessories must be assembled and fitted by authorized Berria dealers. Damage, injury, breakdowns caused to bicycles and/or riders where the bicycle was assembled by non authorized Berria dealers will not be covered by Berria's warranty policies.
c.) Berria encourages all new Berria bicycle owners to register their new bicycle through the Berria website.: https://berriabikes.com/pages/garantia
d.) In case of frame replacement, this warranty does not cover in any way the replacement of any component installed on the original bicycle that is incompatible with the product delivered by Berria, being at the owner's expense the cost of any type of part, accessories and/or components that are necessary for final assembly. In addition, the authorized Berria dealer may apply charges for: the management of the incident, the labor required for the disassembly and subsequent assembly of the frame and/or fork or component.
e.) Product registration allows Berria to be in contact with all customers to access other product information, including, but not limited to, warranty and after-sales service, etc.
f.) Frame or bike color, specifications, accessories, etc., will be based on current physical availability of the product. Berria reserves the right to make changes to specifications and/or accessories.
g.) Berria reserves the right to make changes to product warranty policies, so please check the website periodically for updated information or contact your nearest authorized Berria dealer for more information.

2. BICYCLE WARRANTY TERMS AND CONDITIONS

a.) Berria's warranty coverage is limited to the original owner only.
b.) Berria will provide replacement, repair or exchange of products free of charge, if the defect in the product is caused by design, material, workmanship, as long as it is within the warranty coverage period.
c.) If applicable, Berria reserves the right to replace frames of the model year corresponding to the warranty year or later.
d.) Use in competition voids the warranty. Defects caused by product misuse, accident, natural disaster, normal wear and tear, etc., are outside of Berria's product warranty coverage. Berria can provide repair or replacement at a charge through Berria's after sales service. Fluor color fading caused by prolonged exposure to UV (ultraviolet light) from sunlight is not considered a production defect.
e.) Bicycle and frame warranty coverage:
1. e-1.) Berria* lifetime warranty on the bicycle frame, except for e-bike/enduro models, from the date of purchase by the consumer.
2. e-2.) Berria rigid forks: 3-year limited warranty from the date of purchase by the consumer.
3. e-3.) 1 year limited warranty from the date of consumer purchase on paint, decals, original Berria parts, excluding parts of other third party distributor brands such as Shimano, SRAM, Fox, Mavic, Zipp, etc.. Fluor color fading caused by prolonged exposure to UV (ultraviolet light) from sunlight is not considered a production defect.
4. e-4.) Warranty coverage for other third party distributor brand parts will be provided by the respective distributor brands.

3. CORRECTION AND REPAIR OF A BICYCLE WARRANTY

a.) The procedure of a warranty is limited to the repair and/or replacement of the affected part(s).
b.) If the damaged part is no longer in current production, Berria will provide a replacement of equal or greater value as the case may be.
c.) If there is a shortage in factory production of an original part, Berria will provide a credit note for the part to be replaced, or offer a product of higher value than the original where the consumer can choose to pay the difference for the upgrade.
d.) All warranty claims must be made directly with an authorized Berria dealer only.

4. ACCESSORY WARRANTY TERMS AND CONDITIONS

a.) Berria's warranty coverage is limited to the original owner.
b.) Berria's own Avanforce branded components such as handlebars and seatposts will have a limited warranty period of 3 years from the date of purchase by the consumer.
c.) Other Berria / Avanforce accessories and products that are included in bicycles, cycling accessories and service related accessories will have a limited warranty period of 3 years as stipulated by law, starting from the date of purchase by the consumer.
d.) Berria will provide replacement, repair or exchange of products free of charge if the defect in the product is caused by product design, material, as long as it is within the warranty coverage period.
e.) Defects caused by improper use of the product, accident, natural disasters, normal wear and tear, etc., are outside of Berria's warranty coverage. Berria can provide repair or replacement at the customer's expense through Berria's after-sales service.
f.) If a defect is found in new products and components, such defect will be under Berria's warranty coverage.
g.) There is no warranty coverage on products and accessories as well as consumables such as: rims, inner tubes, handlebar tape, grips, brake pads, brake linings, brake covers, derailleurs, mudguards, wiring, brake fluid, etc. And any component or accessory already used by the consumer in use or normal wear and tear.

5. CORRECTION AND REPAIR OF AN ACCESSORY WARRANTY

a.) The warranty remedy is limited to repair or replacement of the affected part.
b.) If the damaged part is no longer in current production, Berria will provide a replacement of equal or greater value as the case may be.
c.) If there is a shortage in factory production of the original part, Berria will provide a credit note for the part to be replaced or replace with a part of another brand of equivalent value, or offer a product of higher value than the original where the consumer can choose to pay the difference for the upgrade.
d.) Any warranty claims must be made directly with an authorized Berria dealer.

6. PROOF OF PURCHASE

a.) To verify the period of warranty coverage, it is important to keep the original sales receipt as proof of purchase.
b.) For all bikes, consumers can register their new Berria bikes on the Berria website.
c.) For all Avanforce components it is important to keep the original purchase receipt.
d.) In the case of failure to provide the original purchase receipt, Berria will not be able to provide warranty claim service.

7. WARRANTY EXCLUSIONS FOR BICYCLES AND ACCESSORIES

a.) Bicycles and accessories purchased through an unauthorized dealer.
b.) Bicycles provided for a professional cycling team where the cyclists of this team participate in competitive events or races.
c.) Normal wear and tear on parts such as tires, tubes, chains, drive belts, wheelbarrows, brakes, cables, sprockets, handlebar tapes, grips, brake pads, brake covers, derailleurs, mudguards, baskets and their accessories, etc. where there are no defects in material or installation.
d.) Bicycles repaired by a dealer other than an authorized Berria dealer.
e.) Modifications and/or alterations to the original model. For example: repainting
f.) The use of the bicycle or accessories in abnormal, competitive and/or commercial activities or for purposes other than those for which the bicycle or accessory was designed.
g.) Failure to follow the user's manual, including lack of proper and timely service and maintenance.
h.) Paint finish and decal damage resulting from participation in competitions, jumps, descents and/or training for such activities or events, or as a result of exposing the bicycle to severe conditions or extreme weather.
i.) Accessories and parts with corrosion or discoloration resulting from exposure to sweat, shock or impact, improper storage conditions or natural wear and tear.
j.) Defects occurring due to natural disasters or force majeure.
k.) Berria makes no other service warranties, expressed or implied. All implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the duration of the express warranties set forth above.
l.) Other third party components will receive a warranty period established by the manufacturer from the date of purchase.

ORBEA LIFETIME WARRANTY

*Berria offers the Berria lifetime warranty, when the legal warranty period has expired, under the conditions described in the text.

COVER

As a complement to the Legal Warranty, BERRIA offers to all its users who have activated the BERRIA warranty by registering the bicycle, a limited lifetime coverage, voluntary and free of charge, which consists of guaranteeing the useful life; all the frames that we mount on our bicycles for defects of breakage and/or cracking caused within the scope of normal use. Excluding accidents, crashes, competition use, or negligence among others.

A “frame” is considered to be all components referred to as frames of BERRIA bicycles. For the purposes of this commercial warranty, “frame” is considered to be the swingarms, connecting rods and front triangle of the double suspension frames, excluding from this definition and this commercial warranty the rest of the parts that may be attached to the frames -which shall be considered as “spare parts”-, as well as the suspension forks.

In exercise of this BERRIA Lifetime Warranty, the purchaser shall be entitled, in the event of a defective frame breakage or cracking, to repair and/or replacement of the product concerned. Replacement is limited to 1 time after the expiry of the legal warranty period.

Lifetime warranty: this is the warranty for the useful life of the product, in this case 8 years from the date of issue of the purchase invoice.

CONDITIONS

This warranty shall only be valid for the original purchaser (first owner) of the product, who in turn has completed within 30 days from the purchase of the product, the Web registration form of the bicycle or frame. Therefore, this warranty is not transferable to subsequent purchasers of the materials covered by this warranty who are not the original purchaser.

Notwithstanding the foregoing, the legal guarantee established by Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, shall apply.

In particular, the legal guarantee provided for in Article 120 of this Law applies:

In the case of a contract for the sale of goods or for the supply of digital content or services supplied in a single act or in a series of individual acts, the entrepreneur shall be liable for any lack of conformity that exists at the time of delivery or supply and becomes apparent within three years of delivery in the case of goods or two years in the case of digital content or services, without prejudice to the provisions of Article 115 2 a) and b).
In the case of second-hand goods, the entrepreneur and the consumer or user may agree on a shorter term than that indicated in the preceding paragraph, which may not be less than one year from delivery.

And with respect to repair and after-sales services, Article 127 bis applies:

The producer shall guarantee, in any case, the existence of an adequate technical service, as well as spare parts for a minimum period of ten years from the date on which the good ceases to be manufactured.
It is forbidden to increase the prices of spare parts when applying them in repairs. The price list of the spare parts must be available to the public as well as the rest of the related services, and the different concepts must be differentiated in the invoice.
The action or right of recovery of the goods delivered by the consumer or user to the entrepreneur for repair will expire one year after the time of delivery. The regulations will establish the information that the entrepreneur must record at the time a good is delivered to him for repair and the ways in which such delivery may be accredited.

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